1. How to acquire a new financial card?
Visit any financial institution regulated by Bank of Uganda and request Financial Card Enrolment. You will be required to provide the following;
To process your Financial Card, the financial institution officer will capture your fingerprints and take your photo. These details will be sent to Experian which will issue a Financial Card to you through the financial institution at which you applied.
2. How to replace a lost Financial Card?
Go to the financial institution that originally issued you with your Financial Card or any other institution where you hold an account and request a replacement Financial Card.
The financial institution will require:
3. How to get a credit report?
You have the right to access your credit report from Experian. You can obtain your credit report free of charge once every 12-months.
If you require additional reports during that period, you can email us at firstname.lastname@example.org or call us on +256 (0) 200 518 600 and we will provide you with your credit report at a small fee.
You will be required to submit the following information for us to process your request.
4. How to log a dispute?
If you feel that the information on your credit report is incorrect, you can contact Experian’s Information Integrity (Disputes) Department to request that your information is reviewed and corrected.
Experian’s Information Integrity (Disputes) staff have the knowledge and skills to assist you in resolving queries on your credit report. You can email the team at email@example.com or call on +256 (0) 200 518 600.
You will be required to submit the following information for your request to be processed.
We may require additional information for your request to be processed accurately.
According to the Guidelines to Participating Institutions on Credit Data Standardisation and the Implementation of Credit Reference Services issued by Bank of Uganda, complaints by borrowers are to be addressed immediately and in any case not later than 20 business days for full complaint resolution.
If your information is updated on your credit report after investigation with the responsible financial institution(s) because of your dispute; we will provide you with a copy of your updated credit report.
If your information is not updated on your credit report after investigation with the responsible financial institution(s) because of your dispute; we will provide detailed feedback as to the reasons why we could not process your request.
If you are not in agreement with the outcome of the investigation you can contact the financial institutions directly for further assistance.